

Frequently Asked Questions
¿What payment methods do you have?
You have Diverse Payment Options for Your Convenience: Pay with Paypal, Visa Credit, Mastercard, Amex, or Bank Transfer
¿Buying now when will I receive it?
The shipping is subject to stock availability. If the product is in stock, it takes 3 days. Otherwise, it may take 7 to 20 days, depending on the manufacturing process and your country.
¿Do they release smoke inside the home?
They do not release smoke or odor into the environment, they have a strong draft for the correct evacuation of gases.
¿Do they get damaged by rain?
We have fireplaces that are exclusively designed for outdoors, so they won't be damaged by rain.
¿What type of maintenance do they have?
We recommend cleaning it after use, once it has cooled.
¿What type of fuel does it use?
We recommend only firewood or dry wood.
¿What size space can it heat?
That depends on the model you choose; we have different sizes. You can see the details in their respective descriptions.
¿What guarantee do they offer?
We offer a 10-year guarantee.